The IIAC commends IIROC, now CIRO , for its review of the Arbitration Program, which should be made available to mutual fund dealers as well.

The IIAC agrees that:

(i) The Arbitration Program continues to have the potential of offering a much-needed
alternative dispute resolution forum for investor claims in Canada.

(ii) Investors are confused by the complexities of the current regulatory landscape in general,
where multiple regulators are involved in regulation of different investment products and
services.

Investors deserve viable options for the proper resolution of disputes, beyond the OBSI. It is agreed that the Program has significant distinctive features irrespective of that option

To read the full submission, click here.