2022 Leadership in Operations – Transformative Changes in Dealer Back-Offices

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Evolving technologies, growing product & service offerings and emerging regulatory initiatives are reshaping operations across the investment industry. This session discusses some of the key issues impacting dealer back-offices and how dealers are responding.

This session covers:

  • Some of the key back-office functions impacted by Covid and how dealers have had to respond
  • New technologies being implemented in the back office to improve automation and efficiency
  • Key regulatory initiatives that are having a big impact on back office operations (25%)
  • Talent management issues specific to the back office eg. how to attract and retain qualified staff
  • What back-office issues does the industry need to address collectively (eg. Account transfers)
  • Operational considerations related to the proposed new Tax Free First Home Savings Account

This session is eligible for 1 Professional Development credit from IIROC accreditations.


Jean DiMarco
Vice President – Operations
Services de Compensation Fidelity Canada

Erica King
Senior Director – Strategic Execution
RBC Gestion de Patrimoine

Niki Prodanovic
Principal – Canadian Operations
Edward Jones

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