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IIAC OPERATIONS DAY

Date : 05/09/2024

Petit-déjeuner et inscription :: 8h

Heure de début de la session: 9 h

Heure de fin de session : 4:00 pm

Endroit: Lennox Hall (First Canadian Place), 77 Adelaide St. West, Toronto ON

 

AGENDA

 

THE OPERATIONS WORKFORCE OF TODAY AND IN THE FUTURE

 

Building the Talent Pipeline  (9:00 am – 9:45 am)

The operations workforce has been described as the engine, enabling business to flow. Ops roles are broad and varied, often requiring niche knowledge and technical expertise on multiple fronts. As client and advisor demands and expectations continue to evolve, technological transformation escalates, regulatory pressures mount and more and more baby boomers leave the workforce, the need to reskill and upskill the support and operations workforce and attract a broad range of talent to fill a wide range of vital roles is clearer than ever. Where are the gaps and what are the strategies firms adopting to build a talent pipeline?

 

The Challenges of Hybrid Ops Work Models  (9:45 am – 10:30 am)

As we navigate through the ever-evolving world of post-pandemic work in 2024, several key remote work statistics stand out. Overall, the number of people working exclusively from home has fallen since last year, to 12.6% in November 2023 from 24.% in January 2022. But hybrid work has gained ground, and 11.7% per cent of employees now split their days between the office and home, compared to 3.6% in January 2022 (Statistics Canada Labour Force Survey). The hybrid workplace model is not a simple formula or a panacea for all workplace challenges. How have firms’ ops been impacted and how have they adjusted? Is it a sustainable model for the longer term?

 

Morning Break  (10:30 am – 10:45 am)

 

DATA, DATA, DATA: THE OFFENSE AND THE DEFENCE

 

Data Uses, Transfers, Storage and Analytics  (10:45 am – 11:30 am)

Firms are constantly faced with the daunting task of managing, storing and interpreting immense data volumes used for transaction processing, account management, risk management, regulatory reporting, financial reporting, forecasting, and customer segmentation, as examples. Key technological breakthroughs such as big data, artificial intelligence and blockchain have improved data management capabilities, led to faster and more informed decision-making, enhanced real-time risk assessment, and made operations more efficient. They also present challenges related to data security, data privacy, and integration complexities. Panelists will discuss what goes into building a robust data strategy and how they balance “data offense”, which focuses on supporting business objectives, and “data defense” which focuses on minimizing downside risks, ensuring compliance with regulations, detecting fraud, preventing theft.

 

TRUTHFUL TRANSFER TALK

 

The Account Transfer Impasse and What Does the Future Hold?  (11:30 am – 12:15 pm)

The significant lack of automation in end-to-end account transfers within and between financial institutions can be a frustration for clients, advisors, and operations professionals. New technology-driven solutions are now transforming wealth management operations – both the back office and front office – by streamlining the client onboarding process and eliminating the need for manual interventions to resolve errors and inefficiencies in the account transfer process. Nonetheless, it can be a complex undertaking. Can we get to straight-through processing?

 

Lunch (12:15 pm – 1:15 pm)

 

NAVIGATING CORPORATE ACTIONS

 

Top of Mind Issues  (1:15 pm – 2:00 pm)

This session will focus on understanding the current corporate actions landscape, including the trends and drivers, and the strategies and best practices operations professionals are using to respond to various events to drive efficiencies and reduce risk.

 

TOTAL COST REPORTING

 

A Framework for Implementation: Presentation  (2:00 pm – 2:45 pm)

In April 2023, the Canadian Securities Administrators (CSA) and the Canadian Council of Insurance Regulators (CCIR) jointly published changes to enhance total cost reporting (TCR) disclosure. Industry views on implementation issues were canvassed through IIAC roundtables of IFMs and dealers from integrated and independent models as well as through the IIAC’s surveys. These helped to inform the implementation framework presented in this session.

 

Afternoon Break  (2:45 pm – 3:00 pm)

 

THE FUTURE OF OPS 

 

Predictions and Trends Shaping the Future of Ops  (3:00 pm – 3:45 pm)

Rapidly advancing technologies, regulatory requirements, and increasing service demands continue to reshape and transform operations across the industry ecosystem. What does the future of ops look like and how can firms navigate the road ahead.

 

To register please see below. Log in for member pricing. If you are having trouble registering, please email publicaffairs_affairespubliques@iiac.ca

 

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Réservations

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$425.00

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